1. Introduction
Welcome to FxVault Trading Co. ("FxVault", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fxvault.org and use our trading platform services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We collect information that you provide directly to us:
- Account Information — Full name, email address, password (encrypted)
- KYC Documents — Government-issued ID card images for identity verification
- Financial Information — USDT wallet addresses, transaction amounts, transaction hashes
- Communication Data — Messages sent to our support team
We also automatically collect:
- IP address and browser type
- Pages visited and time spent on site
- Device information (mobile/desktop)
- Cookies and session data
3. How We Use Your Information
We use the information we collect to:
- Create and manage your trading account
- Process deposits and withdrawal requests
- Verify your identity (KYC process)
- Send OTP verification emails and welcome emails
- Apply weekly profit returns to your account
- Send important account notifications
- Prevent fraudulent transactions and maintain security
- Comply with legal obligations
- Improve our platform and services
4. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Passwords are stored using bcrypt hashing — never in plain text
- All data is stored in a secure MySQL database
- KYC ID card images are stored securely and accessible only to admin
- Sessions are managed server-side with PHP secure sessions
- HTTPS encryption recommended for all connections
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:
- With your consent
- To comply with legal obligations or court orders
- To protect our rights or prevent fraud
- In case of business merger or acquisition (users will be notified)
6. Cookies
We use cookies and similar tracking technologies to:
- Maintain your login session
- Remember your preferences
- Analyze site traffic and usage patterns
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7. Your Rights
You have the following rights regarding your personal data:
- Access — Request a copy of your personal data
- Correction — Request correction of inaccurate data
- Deletion — Request deletion of your account and data
- Portability — Request your data in a portable format
- Objection — Object to processing of your data
To exercise these rights, contact us at info@fxvault.org
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you request account deletion:
- Account data is deleted from our database
- Transaction records may be retained for legal compliance (up to 7 years)
- KYC documents are deleted within 30 days of account closure
9. Third-Party Services
Our platform may use the following third-party services:
- CoinGecko API — Live cryptocurrency price data (no personal data shared)
- QR Server API — QR code generation for wallet addresses (no personal data shared)
- Hostinger — Web hosting and email services
These services have their own privacy policies which we encourage you to review.
10. Children's Privacy
FxVault is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page with an updated date
- Sending an email notification to registered users
- Displaying a notice on our platform dashboard
Continued use of our platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: